Experienced collaborator with a demonstrated history of helping non-profits succeed. Skilled in Organizational Leadership, Education, Program Management, and Salesforce for Nonprofits. Strong team player who has completed her Ph.D. in Leadership and Change from Antioch University.
Professional Experience
The Life is Good Playmakers, Boston, MA,
2019 – Present Program Operations Manager
- Analyzed, streamlined, and implemented a holistic Salesforce process that captured and leveraged leads and opportunities for the organization that improved relationship management.
- Developed reporting tools and team dashboards in Salesforce to increase visibility and accountability and provide the organization with regularly shared results to understand trends and improve data-based decision-making.
- Created and rolled out new communications structures, logistics practices, and tracking systems to support 25% growth and cut operations time in half.
- Supported logistical delivery of programs to train thousands of childcare professionals each year.
- Supported the build-out, design, and implementation of an online training platform that delivers workshops for thousands of users.
- Developed and validated three scales to measure factors related to optimism at work.
The Guild for Human Services, Waltham, MA,
2015 – 2019 Quality Assurance Coordinator
- Trained and supervised the Quality Assurance Assistant in data entry and complex reporting.
- Assured staff members provided a safe, healthy, and nurturing environment for individuals that encourages their development.
- Facilitated student teams in innovative problem-solving and decision-making and mediated problems as they occurred.
- Led a team of 7 individuals to revitalize training as part of an organization-wide improvement initiative. Together we implemented competency-based teaching methods in all essential training across the agency.
- Trained more than 400 employees annually in Crisis Prevention Institute’s Nonviolent Crisis Intervention, Red Cross CPR, First Aid, and AED, as well as in-house training.
- Collaborated with the Director of Organizational and Staff Development to consistently improve our training curriculum to meet our diverse employee population’s needs.
- Planned staff training and development days that enhanced and inspired improved employee performance.
- Monitored student behavioral incidents and worked with student teams to reduce the likelihood of future disruptive episodes. In one instance, a student had 20+ behavioral incidents a day, leading to staff needing to utilize restraints. Under my guidance, the team’s collaborative efforts resulted in this student reducing behavioral incidents to near-zero levels.
- Implemented onboarding for incoming employees. On average, the agency welcomes more than 150 new hires.
- Developed and implemented a plan to train staff on new regulations implemented in 2015 by the Department of Early Education and Care (DEEC) and the Department of Elementary and Secondary Education (DESE).
2013 – 2015 Assistant Director of Admissions & Outreach
- Served as a brand ambassador at conferences, workshops, and other meetings.
- Worked with key stakeholders and collaborative agencies to host a legislator day event where over 20 legislators and their representatives visited the agency to learn about our programs.
- Researched, customized, implemented, and acted as the Salesforce system administrator for the agency.
- Managed, implemented, and created all branding materials for The Guild for Human Services, including targeted campaigns to different stakeholder groups, like parents, school districts, and the Department of Children and Families (DCF). This campaign contributed to a 22% increase in referrals.
2012 – 2013 Employment Services Specialist
- Managed a caseload of 11 students who had intellectual disabilities and exhibited challenging behaviors, wrote and implemented Individualized Education Plan (IEP) goals to help them increased their independence in the workplace.
- Led and facilitated vocational classes for students; in this role, I enhanced the agency’s vocational curriculum by creating new lessons and materials.
2010 – 2011 Assistant Residential Manager
- Supervised 4 staff and ensured that they provided appropriate services for students.
- Created and conducted group activities and community outings for all students at the residence.
- Communicated essential information to parents to ensure quality care.
- Collaborated with leaders to implement an Assistant Residential Manager Training Program as part of an organization-wide improvement initiative to create a “grow our own” program.
Hosmer Elementary, Watertown, MA, 2011 – 2012 Junior Community Explorers Program Coordinator
- Led and implemented an after-school pilot program for students with autism and behavior disorders.
- Managed 6 employees, which included creating daily work schedules, supervising their professional development, and implementing behavior support plans for individuals with autism and behavior disorders.
- Communicated with parents and guardians to support, advocate, and accommodate the needs of their students.
AmeriCorps NCCC, Pacific Region, 2009 – 2010 Corps Member
- Worked in a team-based program completing projects with various nonprofit organizations in different service areas, including housing, education, youth development, disaster recovery, and other human service needs.
- Managed and coordinated more than 20 volunteers to complete various service projects.
Professional Presentations
- Bilal, L., & Frost, S. (Anticipated October 2021). The Glass is Half Full: Optimistically Leading Global Virtual Teams. Conference Presentation presented at the International Leadership Association Annual Conference, Geneva, Switzerland.
- Frost, S. & Meehan, K. (October 2017). Einstein was right imagination is more important than knowledge. Workshop presented at the International Leadership Association Annual Conference, Brussels, Belgium.
Education
Doctor of Philosophy in Leadership in Change (June 2021)
- Graduate School of Leadership in Change, Antioch University, Yellow Springs, OH
Master of Arts in Leadership in Change (February 2019)
- Graduate School of Leadership in Change, Antioch University, Yellow Springs, OH
Education Specialist in Education (February 2015)
- School of Education, Bay Path University, Burlington, MA
- Bay Path University Certificate in Autism Studies
Master of Science in Human Service Administration (December 2012)
- Institute for Human Services and Public Policy, Louisiana State University Shreveport, Shreveport, La
Bachelor of Arts in Theatre (December 2008)
- College of Visual Arts, Theatre, and Dance, The Florida State University, Tallahassee, FL
Certifications
- Playmaker, Life is Good Kids Foundation
- Nonprofit Leadership Alliance Certificate in Nonprofit Management and Leadership
- Third Degree Black Belt and Formerly Certified Tae Kwon Do Instructor
Skills
- Proficient Administrator for Salesforce.com
- Proficient in Microsoft Office: Publisher, Word, Excel, Access, PowerPoint, and Outlook
- Skilled in managing web 2.0 technologies: blogs, social media, email marketing, RSS feeds, etc.
- Skilled Thought Industries Learning Platform Administrator
Awards and Community Activities
- The Cottage Children’s Center, Board Member, 2019-Present
- Framingham Community Theater, Board Member 2015-2019
- Amazing Things Box Office Volunteer, 2017-2018
- Presidential Volunteer Service Award Recipient, 2010